I have tried giving them a call in the past and that did not correct the situation I raised as concerning. As an inspector it is not only my job to inspect, but to educate and train per the manufacturer requirement and industry standard.
By the way I called no out. I just reference the jurisdiction that these events occured in. They just happen to be located in the same one.
Since the year 2000 myself and other who share concerns for inflatable safety have been working very hard to write the inflatable standards for ASTM f-2374. The first standard was published in 2004 and is currently being overhaul to make a better standard. All the standards in the world won’t make a difference, if inspectors don’t inspect.